Enterprise Business Services Generalist Program

Duration: Typically 18 months
Location: Sydney

• Program overview

  The Enterprise Business Services Generalist Program offers you a unique insight into the whole enterprise together with an opportunity to explore a number of diverse roles. Enterprise Business Services provide services on behalf of, and to, the broader Bank, including Business and Commercial Banking (BCB), Westpac Institutional Bank (WIB) and BT Financial Group (BT). By working and engaging with business stakeholders across the organisation, you will develop an exceptional understanding of the whole Bank. This will allow you to discover the business area or activity to which you are best suited and will present a range of job opportunities across the enterprise upon completion of your rotational program.

  The Enterprise Business Services Generalist Program is an 18 month rotational program which will give you the opportunity to experience at least three different areas of Enterprise Business Services, part of Business and Technology Services and Solutions (BTSS). Your rotations can be spent in areas such as Sourcing, Risk or Financial Crime Control. The program also allows you to undertake a secondment to another business unit, such as Business or Commercial Banking, in order to gain a better understanding of how the broader Bank operates.

  Each rotation will be quite different to the last and you'll have a high degree of flexibility around the areas you rotate across. Therefore there's ample opportunity to discover the business area or activity to which you are best suited. This is an ideal program for those of you who would like the opportunity to try out different areas before deciding where you'd like to start your career. The broad experience you get as part of this program provides you with a number of options when you move into a permanent role after 18 months.

• What we're looking for

  We're looking for future leaders of our business. You are the sort of person who enjoys a challenge. You aren't afraid of rolling up your sleeves and doing some hard work. You enjoy responsibility and the opportunity to work in a friendly, team-oriented environment. You have plenty of drive and energy and believe that anything is possible. During the program you'll be introduced to a broad range of roles and challenges.

• Job description

  Depending on which rotations you complete, the work will be quite varied. There are many exciting opportunities to be involved in and projects where you can contribute to improving our processes or finding better solutions for our customers, both internal and external.

  Some of the diverse areas of work you could be involved in include:

  • Helping to shape and deliver Westpac's response to financial crime such as fraud, money laundering and financing of terrorism
  • Negotiation of third party contracts to outsource providers and ongoing management of sourcing relationships
  • Identifying, assessing and monitoring key risks for our broader BTSS business
  • Design and implementation of key enterprise projects, such as delivery of an enhanced business continuity capability and customer identity management projects
  • Project managing discrete pieces of work in specialised areas, such as Physical Security or Investigations
  • Achieving close and productive collaboration with key internal stakeholders

  Project roles you might be involved in can be varied and may include process efficiency projects, reviews of role requirements and existing skills capabilities within various business areas, and implementation of legislation, regulations and/or policy requirements.

• Rotation

  A rotation is the time you'll spend in any one department or area. As an Enterprise Business Services graduate, you'll do several four to six month rotations over a period of 18 months. Our business is diverse, so naturally the type of work you'll be involved in is also diverse.

  Depending on business demand, there are likely to be rotation opportunities in the following business units:

  • Sourcing
  • Financial Crime Control
  • Investigations
  • Risk
  • Project work

  One rotation will also involve a secondment to an internal customer of Enterprise Business Services (for example, Business and Consumer Banking) in order to develop a rounded understanding of the Bank.

• Rewards/Benefits

  We offer a very competitive graduate salary. You'll enjoy generous staff benefits including financial product discounts and health and lifestyle benefits. And if you don't live in Sydney, we'll help you move.

• Career path

  A typical career path after the graduate program finishes could see you become a Team Leader with responsibility for an operational team, or a project or business analyst. You may also choose to work in a specialist function, such as Risk.

  We are particularly keen to give our Enterprise Business Services graduates a broad understanding of the business and are happy to let your experiences and preferences help direct your career.

• Support and training

  During your graduate program we'll work with you to bring out your best and encourage you to grow and develop. Your Graduate Manager will provide you with support and direction during your program and will be responsible for working with you to set up your rotations. Your Graduate Manager will also facilitate a number of graduate specific events throughout the year and will help you find an appropriate role at the end of your program.

  You'll have the support of your Mentor who will give career management advice throughout the year and guide you on which rotation opportunities would be best for your development and career aspirations. As well as on-the-job development opportunities, we also provide training throughout the year. You will participate in a training curriculum specifically designed to help our graduates make the most of their graduate year by equipping them with the necessary communication and business skills to be successful.

  Your Buddy is also a great support. This person is an ex-graduate who can help you out with settling into the organisation and will provide you with support and advice throughout your program.

• Background

  Business and Technology Solutions and Services (BTSS) people perform the back office functions for our products, define our overall information technology (IT) architecture, support and enhance software systems, and manage and implement major projects.

  Enterprise Business Services is an expanding business of around 250 people within BTSS that provides business services such as fraud control, physical security, business continuity, and management of outsourcing contracts for the whole enterprise. Like all areas of Westpac, the focus is on providing internal and external customers with a superior customer experience, whether it is servicing their personal or business needs.

  Enterprise Business Services consists of a number of business areas, including:

  • Financial Crime Control - Responsible for providing expert fraud management and anti-corruption support and services to all areas across the Westpac Group
  • Group Investigations - Group Investigations investigate confirmed fraudulent conduct by customers, third parties and employees
  • Business Continuity - The Business Continuity Services Team is responsible for developing and implementing an enterprise-wide Business Continuity Management framework that facilitates the management of a potential crisis, the recovery of our critical business processes and our IT systems
  • Anti-Money Laundering - Westpac has established an enterprise anti-money laundering program within BTSS to work in collaboration with business units. Their job is to assess risk, identify changes in our control environment and to drive the changes in policy, people, process and technology in order to understand our customers better, comply with legislation and deliver community benefits
  • Physical Security Services - Physical Security Services provide best practice security services to the Westpac Banking Group's operations and locations in Australia and around the world
  • Sourcing - Sourcing provides a full range of procurement services which assist business units in meeting their objectives and adding value across the entire Westpac Group
  • Risk - The BTSS Risk Team provides assistance and support to the whole of BTSS to help manage risk and compliance matters in the most effective, efficient way - one which adds value to our business

* To be eligible to apply for this program, the candidate must be an Australian Citizen or Australian Resident.