Mike Pratt, Group Executive
Consumer Financial Services (CFS) operates across Australia and has responsibility for sales, service and product development for our consumer customers.
Activities are conducted through a network of 825 branches and in-store branches, a strong mobile sales force including Home Finance Managers, contact centres, 1,666 ATMs, and e-channel banking services. It also manages third party consumer product relationships and the retail branch operations in Hong Kong and Singapore.
| Financial Results | |||
| Business Financial Services | 2007 |
2006 |
%Mov’t 07/06 |
 |
|||
Operating income ($m) |
3,471 |
3,165 |
10 |
|
|||
Operating expenses ($m) |
(1,895) |
(1,827) |
4 |
|
|||
Cash earnings ($m) |
951 |
787 |
21 |
|
|||
Economic profit ($m) |
945 |
770 |
23 |
|
|||
Total assets ($bn) |
135.6 |
121 |
12 |
|
|||
Deposits ($bn) |
53.4 |
48 |
11 |
|
|||
Net loans & acceptances ($bn) |
134.7 |
120.3 |
12 |
|
|||
Expense to income ratio (%) |
54.6 |
57.7 |
(5) |
|
|||
Employee numbers |
9,092 |
8,664 |
5 |
|
|||
